In-House Fulfillment
Our fulfillment center
Everything we warehouse, kit, and store for a client ships from one building: our 25,000 square foot facility in Garland, Texas, run by our own team. Company store orders, uniform reorders, onboarding kits, awards shipments. Same company, same owners, since 1999.
In-house fulfillment matters to a procurement team for one reason. When something goes wrong with an order, the person who can fix it works for the company you signed the contract with.
One Accountable Partner
Fulfilled from our warehouse.
Not a third party’s.
BLP runs its fulfillment operation in house, with its own team. There is no third-party logistics provider between us and your employees, and no outside warehouse holding your inventory. One partner owns the program from purchase order to doorstep. Some decorated orders ship directly from the supplier that produced them; everything we hold, kit, or store for you ships from Garland.
The practical difference shows up on the bad days. When you call about an order, we look it up in our own system and answer you. We are not opening a ticket with a vendor and waiting for them to call us back.
The building sits at our Garland headquarters in the Dallas-Fort Worth metroplex, which the City of Dallas describes as within 48 hours by truck of every major North American market. The same floor runs our online company stores, employee uniform programs, and custom packaging and kitting.
Our Team
Who works in this building
Bob Lilly Promotions has operated in the Dallas-Fort Worth metroplex since 1999 under the same ownership. Fulfillment is one of our own departments, not a contractor and not a seasonal crew brought in for peak.
That is the part that is hard to copy. A logistics vendor can rent square footage. It takes longer to build a team that knows your program: which items ship together, which sizes run small, and which programs cannot miss a date.
Inside The Building
What in-house fulfillment actually covers
All four of these happen in the Garland building, handled by our own team. Nothing on this list is handed to a subcontractor.
Pick and pack
In-stock program items are picked, packed, and shipped from our own inventory, with no production lead time and no order minimums on stocked goods.
Kitting and assembly
Onboarding kits, event kits, recognition packages, and multi-item gift sets are assembled on site rather than farmed out. Related: custom packaging and kitting.
Inventory management
We hold, count, and report on client-owned and program inventory, with reporting by item, location, and period. Related: online company stores.
Returns and replacements
Wrong size, damaged in transit, or a new hire who never received a kit: handled by the same team that shipped it.
The numbers behind the operation
These are the figures a procurement team asks for first. The fulfillment figures describe our building in Garland, Texas, not a network of partner warehouses.
25,000
square feet, Garland, Texas
99.8%
order and pick accuracy
100,000+
packages shipped annually
27
years serving Dallas-Fort Worth, Houston, San Antonio and Austin
500,000+
branded products available to source
1 PM CT
same-day ship cutoff
Shipping
Shipping and carriers
Direct carrier accounts with UPS, FedEx and USPS. UPS carries the large majority of BLP shipments and USPS handles most of the rest. The current carrier mix and its measurement window are in the table below.
International shipping is available. BLP has shipped outside the United States for many client programs. Destination eligibility, product restrictions, duties, taxes, and delivery terms are set per program.
Definitions And Windows
How we measure it
Numbers on a vendor’s website are only useful if you know what they mean. Every figure below states its definition and the period it was measured over.
| Metric | What it measures | How it is defined | Measurement window |
|---|---|---|---|
| Order and pick accuracy: 99.8% | Orders shipped without a fulfillment error | Accurate orders divided by total orders, from the warehouse order log | Full-year 2025 and 2026 year to date |
| Fulfillment error rate: Approximately 0.2% | Orders requiring correction after shipping | Errors divided by total orders, same log | Full-year 2025 and 2026 year to date |
| Peak single-day volume: 256 orders, July 7, 2026* | Highest number of orders shipped in one day | Orders marked shipped in ShipStation on a single calendar day | September 2025 to September 2026 |
| Carrier mix: UPS 87%, USPS 13%, FedEx under 1% | Share of shipments by carrier | Shipments per carrier divided by total shipments, from ShipStation | September 2025 to September 2026 |
| Receiving standard: 24 hours | Target time from inbound receipt to available | A standard BLP has set, not a measured result | Current standard |
| Order cutoff: 1:00 PM Central | Latest time an order is picked and shipped the same business day | Warehouse cutoff. The team continues processing until the UPS pickup | Current schedule |
| Operating hours: 7:00 AM to 3:00 PM Central | Hours the fulfillment center runs | Scheduled warehouse hours | Current schedule |
*Counted from ShipStation order records. Many kitting and bulk program shipments are tracked outside that count, which is why annual package volume runs higher than daily order counts suggest.
Procurement
Documents for your vendor file
Ask your BLP contact for any of these and we will send them:
W-9
Current W-9, ready for your vendor setup.
Certificate of insurance
A current certificate of insurance on request.
WBENC certificate
Certified Women’s Business Enterprise, certificate #2005109784, continuously certified since January 31, 2008.
Capabilities statement
A one-page overview of BLP for your vendor file.
Security questionnaire
Your completed vendor security questionnaire, or BLP’s standard responses.
Site visit
Facility details and a scheduled walk-through of our Garland, Texas building.
Testimonials
Trusted by brands that demand excellence
Real results. Real relationships. Straight from the brands we’re proud to call partners.
“We appreciate the collaboration and camaraderie we’ve developed with your group as Boardwalk Pipelines’ company store provider. I can’t say enough great things about the working relationship we’ve been able to develop over the last several months … truly outstanding customer service and partnership in our collective efforts.”
Maurie Bedwell
Manager, Supply Chain Services
“Bob Lilly Promotions has a talent for finding promotional products that are both cost-effective and memorable. Our target audience frequently responds with ‘wow, this is the best giveaway item I’ve ever received’ – which says it all.”
Nikki Baulisch
Deca Dental Group
“Bob Lilly Promotions was instrumental in helping launch our Touchdown Club initiative. It was a huge success, and I don’t think we would have gotten off the ground without the help and guidance from the BLP Team.”
Blake Bozman
Captain’s Dad Highland Park High School – 2025
“BLP is our go-to resource for all of our branded promotional products and premium incentives. They offer great creativity and help us navigate problem spots in the execution of our programs before they become problems!”
Hannah Fauveau
AdvoCare Senior Project Manager
“Bob Lilly Promotions did an amazing job of pulling together the engagement package for us. It really got the MBA Bootcamp off to a great start!”
Aaron Kastner
Dallas Cowboys Football Club Sponsorship Team
“The Bob Lilly Promotions Team is a fantastic partner. They executed perfectly for us on every aspect of our sponsorship promotions.”
Christina Juarez
Field Marketing Manager, Brown-Foreman
“BLP has been an excellent partner. We were excited to find a company that has the technical resources to integrate with our CRM and the operational capabilities to handle the entire process.”
Robert Rardin
Marketing Director
“Bob Lilly Promotions supported my startup energy company from beginning to end. They really had amazing insight into building our brand, logo and message and then translated that into a full marketing approach delivering web design, tradeshow marketing materials and collateral, promotional give-aways and one page leave behinds.”
John Varnell
Executive Vice President
“After two subpar promo vendors, Bob Lilly Promotions has been a breath of fresh air! Their superior quality with consideration to our startup budget has been a 10 in my book! Megan has been a huge help on product recommendations, logo enhancements and so much more! Cannot say enough great things, you won’t be disappointed.”
Maggie Harris
If you can imagine it, BLP can build it.
The catalog is a starting point, not a finish line. Tell us what your brand deserves, and we’ll show you what’s possible when $350M in buying power, 27 years of enterprise execution, and a team that refuses to settle goes to work for you.
VERIFYING A VENDOR?
Get the documents your procurement file needs
Ask for our capabilities statement, certificate of insurance, and WBENC certificate, or schedule a walk-through of the Garland building.
READY TO TALK ABOUT A PROGRAM?
Tell us what you ship. We will show you how it runs.
A focused 30-minute conversation with the BLP team about what you ship, how often, and where it goes. No pitch deck, no pressure.
Frequently asked questions about our fulfillment center
Does Bob Lilly Promotions fulfill orders in house?
Yes. BLP picks, packs, and ships from its 25,000 square foot facility in Garland, Texas, with its own team. BLP does not use a third-party logistics provider. Some decorated orders ship directly from the supplier that produced them.
How large is BLP’s fulfillment center?
25,000 square feet, located at BLP’s headquarters in Garland, Texas.
How many packages does BLP ship each year?
More than 100,000 packages annually.
What is BLP’s pick accuracy?
99.8%. BLP measures order and pick accuracy the same way: orders shipped without a fulfillment error, divided by total orders shipped.
Can we tour the facility?
Yes. BLP’s facility is in Garland, Texas and site visits can be scheduled through your account contact.
Does BLP ship internationally?
Yes. BLP has shipped outside the United States for many client programs. Eligibility, duties, taxes, and delivery terms are set per program.
Does BLP hold inventory for company store programs?
Yes. BLP holds program and client-owned inventory at its Garland facility and reports on it by item, location, and period.