In-House Fulfillment
Our fulfillment center
Every order BLP ships leaves one building: a 25,000 square foot facility in Garland, Texas that we own and staff ourselves. Company store orders, uniform reorders, onboarding kits, awards shipments. Same building, same team, since 1999.
In-house fulfillment matters to a procurement team for one reason. When something goes wrong with an order, the person who can fix it works for the company you signed the contract with.
One Accountable Partner
Fulfilled from our warehouse. Not a third party’s.
BLP owns its fulfillment operation. There is no third-party logistics provider between us and your employees, and no outside warehouse holding your inventory. One partner owns the program from purchase order to doorstep.
The practical difference shows up on the bad days. When you call about an order, we look it up in our own system and answer you. We are not opening a ticket with a vendor and waiting for them to call us back.
The building sits at our Garland headquarters inside the Dallas-Fort Worth metroplex, which puts most of the continental United States within two days by ground. The same floor runs our online company stores, employee uniform programs, and custom packaging and kitting.
Our Team
Who works in this building
Bob Lilly Promotions has operated from Garland, Texas, in the Dallas-Fort Worth metroplex, since 1999 and employs 24 people. Fulfillment is one of our own departments, not a contractor and not a seasonal crew brought in for peak.
That is the part that is hard to copy. A logistics vendor can rent square footage. It takes longer to build a team that has been packing the same clients’ orders for years and knows which items ship together, which sizes run small, and which programs cannot miss a date.
Inside The Building
What in-house fulfillment actually covers
All four of these happen in the Garland building, handled by our own team. Nothing on this list is handed to a subcontractor.
Pick and pack
In-stock program items are picked, packed, and shipped from our own inventory, with no production lead time and no order minimums on stocked goods.
Kitting and assembly
Onboarding kits, event kits, recognition packages, and multi-item gift sets are assembled on site rather than farmed out. Related: custom packaging and kitting.
Inventory management
We hold, count, and report on client-owned and program inventory, with reporting by item, location, and period. Related: online company stores.
Returns and replacements
Wrong size, damaged in transit, or a new hire who never received a kit: handled by the same team that shipped it.
The numbers behind the operation
These are the figures a procurement team asks for first, and every one of them describes our fulfillment center in Garland, Texas, not a network of partner warehouses.
25,000
square feet, Garland, Texas
99.8%
pick accuracy
100,000+
packages shipped annually
27
years in Garland, Texas
1999
operating since
Shipping
Shipping and carriers
Direct carrier account with UPS, FedEx and USPS. Over the twelve months to September 2026, UPS carried 87% of BLP shipments, USPS 13%, and FedEx under 1%.
International shipping is available. BLP has shipped outside the United States for many client programs. Destination eligibility, product restrictions, duties, taxes, and delivery terms are set per program.
Definitions And Windows
How we measure it
Numbers on a vendor’s website are only useful if you know what they mean. Every figure below states its definition and the period it was measured over.
| Metric | What it measures | How it is defined | Measurement window |
|---|---|---|---|
| Order accuracy: 99.8% | Orders shipped without a fulfillment error | Accurate orders divided by total orders, from the warehouse order log | Full-year 2025 and 2026 year to date |
| Fulfillment error rate: Approximately 0.3% | Orders requiring correction after shipping | Errors divided by total orders, same log | Full-year 2025 and 2026 year to date |
| Peak single-day volume: 256 orders, July 7, 2026 | Highest number of orders shipped in one day | Orders marked shipped in ShipStation on a single calendar day | September 2025 to September 2026 |
| Carrier mix: UPS 87%, USPS 13%, FedEx under 1% | Share of shipments by carrier | Shipments per carrier divided by total shipments, from ShipStation | September 2025 to September 2026 |
| Receiving standard: 24 hours | Target time from inbound receipt to available | A standard BLP has set, not a measured result. No dock-to-shelf timestamps exist | Current standard |
| Order cutoff: 1:00 PM Central | Latest time an order is picked and shipped the same business day | Warehouse cutoff. The team continues processing until the UPS pickup | Current schedule |
| Operating hours: 7:00 AM to 3:00 PM Central | Hours the fulfillment center runs | Scheduled warehouse hours | Current schedule |
Procurement
Ready for your procurement file
Ask your BLP contact for any of these and we will send them:
- W-9 and current certificate of insurance.
- WBENC certificate. BLP is a certified Women’s Business Enterprise, certificate #2005109784, continuously certified since January 31, 2008.
- One-page capabilities statement.
- Completed vendor security questionnaire, or BLP’s standard responses.
- Facility details and a scheduled site visit. Our building is in Garland, Texas and you are welcome to walk it.
See it for yourself
Need to verify a vendor’s fulfillment capability?
Request our capabilities statement and insurance certificate.
Ready to talk about a program?
Tell us what you ship and how often, and we will walk you through how it would run.
Frequently asked questions
Does Bob Lilly Promotions fulfill orders in house?
Yes. BLP picks, packs, and ships from its own 25,000 square foot facility in Garland, Texas. BLP does not use a third-party logistics provider.
How large is BLP’s fulfillment center?
25,000 square feet, located at BLP’s headquarters in Garland, Texas.
How many packages does BLP ship each year?
More than 100,000 packages annually.
What is BLP’s pick accuracy?
99.8%, measured at the item-pick level.
Can we tour the facility?
Yes. BLP’s facility is in Garland, Texas and site visits can be scheduled through your account contact.
Does BLP ship internationally?
Yes. BLP has shipped outside the United States for many client programs. Eligibility, duties, taxes, and delivery terms are set per program.
Does BLP hold inventory for company store programs?
Yes. BLP holds program and client-owned inventory at its Garland facility and reports on it by item, location, and period.